If you are using a Call Center software or have a dedicated office phone, forwarding the calls coming into Hatch can be a great way to organize who is answering those calls. In this tutorial, we'll walk through how to setup call forwarding to make sure you never miss a call.
Step by Step
Step 1 - Go to Workspace Settings
Every Workspace in Hatch has a dedicated phone number, which you can see at the top of your Hatch screen. You are able to setup call forwarding for each Workspace inside Workspace Settings. You can access Workspace Settings by clicking on the tools icon in your Workspace navigation.
Step 2 - Go to Features Settings
Within Workspace Settings, click on the Features section. Here is where you'll see Voicemail Settings, Call Forwarding and Suggested Responses. Click to expand the Call Forwarding section.
Step 3 - Add the forwarding number.
Add the number you want all board calls to be forwarded to. Add a name for the number you are forwarding to so everyone on your Workspace knows where calls are going.
Step 4 - Save the number
Once you add your number, don't forget to click Save! Once saved, the setting will turn to ON and all calls coming into this Hatch Workspace will be forwarded.